وظائف بدون خبرة في بنك ابوظبي الاسلامي

وظائف بدون خبرة في بنك ابوظبي الاسلامي

وظائف للموهلات العليا بدون خبرة في بنك ابوظبي الاسلامي
Customer Insights and Service Quality Officer
Job description
Track & improve the customer experience through the different channels of the bank.
Identify the issues or problems that customers are facing & communicate it to the concerned departments for preventive action plan and improvement.
Generate Customers insights whether through ad-hoc or tracking research to elevate & deliver extraordinary customer experience.
Generate monthly reports showing service gaps and customer pain touch points across different bank touch points.
Work on enhancing the banks touch points (including branches, DSUs,….etc) monthly KPIs to deliver targets and ensure extraordinary customer experience
Work closely with the customers insights team to communicate the VoC or any related customers insights to internal stakeholders to deliver extraordinary customer journey
Communicate regular feedback to branch managers to help them deliver best in class service and extraordinary customer experience.
Coach and mentor the different bank’s touch points staff on any related customer centric knowledge, up-to-date bank standards and customer experience protocols.
Report any negative retail look and feel feedbacks through customer’s interviews to concerned parties e.g. premises, general admin, Branch Managers
Initiate and suggest new service enhancement ideas.
Review all banks’ customer related procedures and ensure Customer Centric approach is at the heart of procedures and processes.
Review Service Quality Controls on pre-set standards and aim at stretching the bar for customer satisfaction
Engage with team members in any related service projects that aim to enhance the customer experience.
Search global and regional up-to-date banking and any related service industry standards to ensure bank standards are up-to-date and setting the benchmark for banking norms and other customer centric service industries.
QUALIFICATIONS
Minimum Qualifications:
Effective communication skills.
Analytical skills.
Customer service skills.
Customer focused.
Good product knowledge.
Ability to work and deliver under work load & pressure
Knowledge of MS Office: Word, Excel and PowerPoint.
Banking & telecom experience is a plus.
Minimum Experience:
0-2 years of Experience in customer service field preferably in banking sector.
Job specific Skills:
3 of 3
Excellent analytical skills
Effective communication skills
Very good interpersonal skills.
Creativity and pro-activity
Attention to details
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تنويه هام جدا " موقع يهمك دوت كوم ليس شركة توظيف والموقع ناشر الوظائف فقط 
والموقع غير مسئول تماماً عن اى تعامل مادى مابين الباحث عن العمل وصاحب الوظيفة 
فى حالة تقديم شكاوى او ابلاغ عن الوظيفة يمكنكم الضغط على الشكاوى وشكرا للتفاهم 

عن ahmednabel

احمد نبيل - مؤسس موقع يهمك دوت كوم لو عايزين اى مساعدة او وظيفة كلمنى على " يهمكو " وقولى تخصصك ايه وهابعتك تعمل انترفيو ده رابط حسابى https://y7mko.com/u/ahmednabel

16 تعليق

  1. نادية حمادة صالح عيسوي
  2. الشهادة،حاصلة علي آدابالمنيا قسم اعلام شعبة علاقات عامة

  3. Hassan Zein Ali Amer
    Address : Assiut-sadat neighborhood – Tuni Street
    E-mail : hsnabwamr82@gmail.com
    tel number : 01116165447 – 01120811561

    career objectives
    university graduate with extensive academic background, seeking a challenge position in the field of banking especially in the retail banking sector where I can utilize my qualification and educational background for the professional development of the bank my excellent selling and strong interpersonal will surly assist me to improve my job performance and ability to provide sufficient customer service.

    personal data
    Nationality : Egyptian
    Date of birth : 13/1/1991
    Marital Status : Married

    Education
    Bachelor degree of commerce Assuit University : Accounting Department , 2013 (overall academic degree 62.70 %).

    COURSES
    American accounting program (peachtree course) Assuit university.
    International computer driving licence (ICDL) Assuit university.
    Accounting and commercial application with excel.

    Computer skills
    Very good basic skills in microsoft office applications 2007, 2010 and internet.

    Experience / positions
    From 2013 to 2015 , I work in a company imports and exports in Libya.
    Last year, I was working math teacher.
    Now, sales representative in Nile pharaohs hurghada international airport.

    Language
    Very good in English language speaking and conversation.
    Excellent in English language (reading and writing).

    Interests
    Playing chess.
    Navigating the internet.
    Chating, traveling, reading and listening to the music.

  4. هو التقديم ازاي حضرتك؟

  5. عايز استعلم عن وظائف بنك ابو ظبى

  6. حاصله علي دبلوم صنايع وبدرس في معهد الالسن

  7. Hassan Zein Ali Amer
    Address : Assiut-sadat neighborhood – Tuni Street
    E-mail : hsnabwamr82@gmail.com
    tel number : 01116165447 – 01120811561

    career objectives
    university graduate with extensive academic background, seeking a challenge position in the field of banking especially in the retail banking sector where I can utilize my qualification and educational background for the professional development of the bank my excellent selling and strong interpersonal will surly assist me to improve my job performance and ability to provide sufficient customer service.

    personal data
    Nationality : Egyptian
    Date of birth : 13/1/1991
    Marital Status : Married

    Education
    Bachelor degree of commerce Assuit University : Accounting Department , 2013 (overall academic degree 62.70 %).

    COURSES
    American accounting program (peachtree course) Assuit university.
    International computer driving licence (ICDL) Assuit university.
    Accounting and commercial application with excel.

    Computer skills
    Very good basic skills in microsoft office applications 2007, 2010 and internet.

    Experience / positions
    From 2013 to 2015 , I work in a company imports and exports in Libya.
    Last year, I was working math teacher.
    Now, sales representative in Nile pharaohs hurghada international airport.

    Language
    Very good in English language speaking and conversation.
    Excellent in English language (reading and writing).

    Interests
    Playing chess.
    Navigating the internet.
    Chating, traveling, reading and listening to the music.

  8. اخلاص حسن
    بكالوريوس نظم ومعلومات
    خريجه2011
    01099901739

  9. انا موجود

  10. رضا سعيد عبد العزيز
    بكالريوس تجاره شعبة محاسبه تقدير جيد
    01289018927

  11. حسين علي شحاته

    حسين علي
    دبلوم صنايع
    22 سنه

  12. بشأن وظائف في بنك أبوظبي الإسلامي

  13. انا بلال عبدالله من الاردن
    بكالوريوس علوم مالية ومصرفيه
    خبره في المحاسبه

  14. الاسم ايهاب العربي تليفون 01060825012

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