Perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.
Promote the development and growth of CIB market share through selling a value-adding financial services to achieve the set objectives and applying superior quality service to keep CIB image. In addition to handling all customers’ requests/instructions.
Perform all operational functions related Cash area including cash transactions. (Transfers, drafts issuance, Cheques collection..etc), ensuring higher control and better service level is provided to all customers.
To oversee the effective implementation of the set Internet & Mobile Banking strategy through systematic measurements of digital services lifecycle to ensure customer interactions will be migrated to the most optimal channels to ensure revenue increase, cost savings and customer satisfaction goals are met.
To develop and design all Digital Banking products and services for the Institutional, Consumer & Business Banking segments and to analyse all related industry trends to support identification and addressing customers’ requirements.
To manage all the innovation lab joint research activities involving existing employees, university students, fresh graduates to turn the results of basic research, innovation ideas into a marketable products and services to support the bank’s strategy in gaining an edge over a challenging market resulting in increasing market share and rates of growth.
To participate in performing the assigned audit engagement and communicate raised issue to the engagement head.
Promote the development and growth of the Wealth Management Segment through acquisition and nourishing of Wealth customer’s relations via selling a value-adding financial advice for a portfolio of CIB Wealth Clients aiming to achieve the financial ambitions and aspirations of wealth customers faster and at a less cost.
Responsible for acquiring new payroll companies within the assigned Area/ Branch maintaining a long term professional relationship with the company to achieve pre-set budgets for the Payroll segment.
Promote the development and growth of the Plus segment through acquisition and nourishing of medium to High Net worth (HNW) customer’s relations via selling a value-added financial advice for a portfolio of CIB Plus Clients aiming at achieving the financial ambitions and aspirations of Plus customers faster and at less cost.
Plus Customers from 150K <500K.
Drive the Business Banking sales process through developing relationships with key targeted clients and attracting new to Bank customers that suit the Business banking criteria, to maximize market penetration and achieve the annual Budgeted plan.
Attract NTB accounts that meet the Business Banking criteria and ensure a proper smooth hand over process to the Business Banking Client Advisor and SME Relationship Managers.
Finalize and complete the needed documents and open the payroll customers’ accounts in addition to offering and x-selling other bank’s products in alignment with the bank’s policies and procedures.
To manage Internal Security appliances such as network firewalls and equipment to maintain security policies, and abide to PCI policies in order to ensure CIB’s network security against any intrusions, mitigating risk.
Responsible for supporting middleware & databases and ensuring good performance, availability and security in order to ensure the alignment with CIB overall strategy
To oversee and direct the Quality audits for banking production systems, ensuring banking products and processes are compliant with CBE and international standards and regulations. Also, to measure and improve the accuracy and effectiveness of the processes used for the delivery of projects and software by developing and implementing project standards and frameworks to ensure that project’s objectives are met
To manage & maintain the scheduled maintenance operations of the assigned premises in terms of utilities and main facilities (air conditioning, electricity, etc…) ensuring compliance with health and safety legislation and SLAs.